POSITION SUMMARY:
Under the direction
of the Director, Human Resources Operations and Staffing, supervised by the
Senior Certification Partner, this position performs technical work related to
educator credentialing in accordance with the Maryland State Department of Education
(MSDE) regulations. Primary duties
include analyzing credentials for MSDE certification eligibility, salary
placement and position assignments.
Processes credential renewals certification renewals and monitors
employment contingency lists. Collects,
tracks, updates and maintains accurate data for reporting purposes. Assists with data analysis and produces
report using a variety of technology platforms.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Supports the
accomplishment of the Human Resources Division mission and objectives by
completing technical and administrative tasks related to educator credentialing
that support the employment life cycle and transactional employment functions;
Establishes and
maintains a strong, positive working relationships with all customers and staff
to support the delivery of efficient and effective Human Resources services;
Implements processes,
standard operating and administrative procedures, negotiated agreements, local,
state and federal regulations;
Reviews and assists
with the evaluation of transcripts, experience, tests and other documents
to determine appropriate certification
level for eligibility for hiring, classroom assignments and salary placement;
Responds to educator
inquiries, schedules and facilitates individual conferences and provides follow
up documentation as required;
Prepares routine and
specialized reports to determine the effectiveness of programs;
Resolves frontline
credential-related issues and concerns with discretion and maintains
confidentiality of sensitive information;
Identifies and refers
complex and sensitive issues to the Certification Advisor and the Senior
Certification Partner;
Prepares employee
documents for review and submission through MSDE Educator Information System;
Prepares, maintains and tracks information related to post-hiring and performs
ongoing credential checks;
Processes and tracks
the status of initial and renewal certificate requests and certification
fees;
Works closely with
institutions of higher education regarding the transfer of candidate and
employee information required for credentialing;
Gathers, reviews and
compiles educator data from a variety of systems to prepare accurate and
comprehensive reports;
Fully utilizes
available technology to maintain required recruitment and certification data to
efficiently track and support applicants and staff;
Participates in
systemic, departmental and division activities to support recruitment, staffing
and workforce initiatives to include career fairs, meetings, professional
development activities and presentations;
Performs a variety of
administrative tasks to support
cross-functional teams to ensure efficient and effective office/department
operations and high levels of customer service; and
Performs other duties
as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Two
years of experience providing certification credentialing or data support;
Ability to Deliver
Effective Customer Service - Makes customers and their needs a primary
focus. Takes appropriate and immediate
action to meet customer needs and concerns.
Takes personal responsibility to resolve the issue(s);
Ability to Work
Effectively as a Team Member - Actively participates as a member of a team to
move the team towards the completion of goals.
Informs and involves others by sharing important relevant information with
stakeholders. Places higher priority on
team or organizational goals than on personal goals;
Must be able to
multi-task and quickly analyze issues, shift priorities and cope with ambiguity
in a fast pace environment;
Must be able to
interact positively with all levels of staff and a broad base of customers;
Customer focus and professional;
Effective communication;
Accuracy and high quality customer service;
Learning Agility;
Drives results; strong sense of urgency;
Cultural sensitivity;
Collaborates with others;
Committed partner, personal credibility;
Technology utilization and proficiency; and
Maintains confidentiality.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
High School Diploma/GED required. Minimum of five years of administrative
support experience. Must have successfully completed classes or coursework
resulting in proficiency the use of Human Resources technology systems,
Microsoft Office Suite (Excel, PowerPoint, Word and Access), Google, Google Docs,
report generating software, and be skilled in the use of technology for work
related research. Knowledge of HRIS systems to include Oracle, Discovery, the
data warehouse, ERO, and other PGCPS technology platforms.
CERTIFICATION REQUIREMENTS:
Possess or be eligible for the Certified
Authorized Partner Assistant designation by the Maryland State Department of
Education.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
Highly demanding and fast-paced environment; required multi-tasking on a routine basis. Annual leave may be limited during specified timeframes.