POSITION SUMMARY:
Under the direction of the
Senior Data Operations Partner, the Data Operations Technician is responsible
for performing diverse technical work and data entry of employment data into
the Human Resources Information System (HRIS).
The incumbent of this position is responsible for processing personnel
actions, reviewing the accuracy of the data captured and conducting periodic
data audits. The Data Operations Technician develops reports, provides
information as needed, provides exceptional customer service and serves as a
liaison to other departments and staff.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Enters
personnel actions and information into the HRIS to support all phases of the
employment lifecycle and maintains accurate employee database files;
Performs
data quality and management audits and checks to ensure database integrity;
Prepares
and runs routine and specialized reports;
Answers
technical questions from principals, administrators, supervisors, coordinators
and employees as it relates to the HRIS employment database;
Maintains
day-to-day contact with managers, administrators and Human Resources staff to meet
required goals and critical deadlines;
Investigates,
recommends resolution and corrects employment and personnel issues;
Supports
the accomplishment of the Human Resources Division mission and objectives by
completing diverse and complex administrative duties that support data
management and data quality programs and employment functions;
Establishes
and maintains strong, positive working relationships with all customers and
staff to support the delivery of efficient and effective Human Resources
services;
Assists
with the implementation of policies and procedures and the negotiated contracts
and interprets information to staff as it relates to employment data;
Utilizes
available technologies to support employment functions and to maintain highly accurate employment data;
Participates
in systemic, division and department activities to support the employment lifecycle
and workforce initiatives;
Performs
a variety of administrative tasks to support cross-functional teams to ensure
efficient and effective office/department operations and high levels of
customer service; and
Performs
other duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
High
attention to details, the ability to multitask, organize, and prioritize within
a fast-paced rigorous environment;
Results
oriented with a strong sense of urgency;
Must
be a self-starter and able to work well independently, as well as collaborate
with others;
Proficient
in the use of HRIS systems, Microsoft Office Suite, with particular strength in
Excel, Word and PowerPoint; must also be proficient in Google applications and
skilled
Highly
analytical position, requiring knowledge/experience in analyzing numbers,
working quickly and accurately;
Effective
oral and written communication skills with a focus on accuracy and high quality
customer service; and
Ability
to maintain confidentiality.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Completion of a high
School diploma or GED required; completion of classes or course work resulting
in proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.) report
generating software and other human resource technologies preferred. A minimum of two (2) years of experience
working in a fast paced, high volume office in a large organization or related
customer service positions.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
Highly demanding and fast-paced environment. Annual leave may be limited during specified timeframes.