POSITION SUMMARY:
Under
the direction of the Director of Technology Operations, the Data Protection
Specialist is responsible for data protection, backup/recovery
and web content filtering. The incumbent
of this position performs complex multi-platform hardware and software
installations and introductory training for administrative-based work stations and
networks, as well as performing problem analysis specifying and executing
corrective measures. Employees in this
class are given generalized instruction on assignments and are expected to
bring a project to conclusion with minimal supervision. Technical assistance to
customers, other programmer/analysts and computer operators will be
required. Assignments are evaluated for
adherence to specifications and standards and for effective utilization of
resources.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Evaluates and implements Children's Internet
Protection Act (CIPA) compliant web filtering technologies such as ContentKeeper
acquired by the district; reviews EdTech vendors’ privacy policy for
compliance, and in consultation with Academics and Instructional Technology
teams, evaluates, implements and maintains web filter policies for all staff
and students;
Manages the data protection appliances and
ensures backup and recovery on the data center servers by applying appropriate Service
Level Agreements (SLA);
Supports the district's legal hold,
investigation and compliance requirements as it pertains to litigation,
eDiscovery and Maryland Public Information Act (MPIA);
Provides backup Oracle E-Business Suite (EBS)
Scheduler support in check production, wire transfers, third-party interfaces
for Payroll, Benefits, Accounts Payable and Treasury offices;
Assists remotely-located engineers in physically
managing data center servers and network equipment;
Develops and documents Help Desk problem
resolution procedures and validates hardware and software problems reported by
users;
Monitors, evaluates and provides administrative
support for web content platforms, backup systems and other systems as
assigned;
Ensures the technical performance of equipment
and software maintenance is complete;
Performs critical problem resolution providing
rapid response capability; and
Performs other duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Considerable knowledge of multi-platform
environments, communications, hardware and software;
Working level knowledge and experience using
backup/recovery and web content filtering systems;
Working knowledge of data privacy laws including
Family Educational Rights and Privacy Act (FERPA), Children's Internet
Protection Act (CIPA) and Children's Online Privacy Protection Act (COPPA);
Considerable professional experience working on OS
Systems, Windows, WAN and LAN technical expertise essential;
Successful customer service and technical call
skills;
Ability to maintain effective and professional
writing and oral communications skills; and
Ability to maintain effective working
relationships with all levels of management, professional, technical and
clerical staff.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Bachelor’s degree in computer science or related field
preferred; considerable experience in analysis and resolution of multi-platform
computer problems and specialized or technical training courses in related
field required. Previous experience in
data backup/recovery and/or web content filtering preferred.
CERTIFICATION REQUIREMENTS:
A+
Certification from a professional institution preferred.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.