POSITION SUMMARY:
Under
the direction of the Director of Technology Operations, the incumbent of this
position is responsible for user account management for all staff and students
in the district. The work involves assisting System Administrators in managing
all user access to enterprise systems including but not limited to, Oracle
Identity Manager, MS Active Directory, Oracle E-Business Suite, Harris
SchoolMAX Student Information System, Google Apps and Data Warehouse. Additionally,
from time to time, this position provides backup support for system
administrator/security tasks Oracle E-Business Suite; Harris SchoolMAX Student Information
System and Data Warehouse as applicable.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Provide
access management assistance for all enterprise systems including, but not
limited to Oracle Identity Manager, Oracle E-Business Suite, Harris SchoolMAX,
Windows Active Directory, Google Apps for Education, Microsoft Exchange, and
Data Warehouse;
Understand
access procedures for all enterprise systems thoroughly, so as to provide
coverage for all System Administrators during peak times;
Determine
security violations and inefficiencies by conducting periodic audits;
Manage
various Google Apps services implemented, including but not limited to, Gmail,
Google+, Calendar, Drive & Docs, Groups and Sites; Administer users and
organizations;
Configure/maintain
security and authentication; provide support for mobile access to Google Apps;
Support
Active Directory administration, managing organizations, groups and users;
Provide
access controls with Oracle user management, AOL security, user & data
auditing; manage printers & concurrent programs for Oracle E-Business Suite;
Provide
user & role management support for Harris SchoolMAX & Data Warehouse;
Notifies
the System Administrator Technical Lead of any instances he/she observes of
inadequate or inappropriate service and methods of operation, security
breaches, poor workmanship, or improper conduct or behavior, which may be
pertinent to administration of all enterprise systems;
Ensure
all Help Desk scripts and escalations are accurate and works with the Help Desk
to identify, clarify, and/or resolve any systemic issues;
Provide
escalated support to IT Technicians, Technology Liaisons, Help Desk, and
end-users;
Create
and provide reports for periodic statutory audits and investigation; respond to
inquiries involving systems access and email communication;
Document
problems and/or changes that hamper identity and email services management and
provide incident reports to management;
Escalate
incidents to appropriate vendors and/or internal personnel in accordance with
our support team standards;
Periodically
meet with the System Administration team to share information, provide updates
and participate in the planning and implementation of future projects; and
Provide
24/7 on call support for the supported enterprise systems, and be able to
respond to emergency situations in an effective and efficient manner. Perform
related work as required.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge
of Active Directory management in a large-scale network environment;
Working
level knowledge and experience using Oracle Identity & Access Management
suite to administer user accounts;
Experience
in administering very large Google Apps environments;
Experience
in managing access using role-based access control; solid understanding of
security needs for student information; and
Excellent
communication and effective decision making skills.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Bachelor’s Degree in
computer science or a related field with at least 5 years of technical
experience involving System Administration or Access Management for a large
organization; considerable technical experience in identity management or any
equivalent combination of demonstrated experience and training which provides
the required knowledge, skills and abilities.
CERTIFICATION REQUIREMENTS:
Microsoft Certified
System Engineer – preferred Oracle Identity Manager 11g Certified
Implementation Specialist - preferred.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.