POSITION SUMMARY:
Under
the direction of the Risk Manager, this position performs diverse and complex administrative
duties to support the Worker’s Compensation function within the Department of
Risk management. Work involves the timely processing of claims and liaison with
third party claims adjustors. The incumbent is also responsible for timely
processing of Occupational Disability Leave.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Answers questions and provides information to employees
in person, by telephone, and in writing, in accordance with established
departmental policies and regulations;
Processes Worker’s Compensation initial Report of Injury;
Monitors employee absence due to Worker’s Compensation
Claim;
Approves occupational Disability Leave;
Collaborates with Payroll/Benefits Office as relates to
Occupational Disability Leave;
Represents the department to internal and external
individuals and group as it relates to Worker’s Compensation Program;
Prepares correspondence and schedules meetings as
requested by Risk Manager;
Keeps detailed and accurate records;
Maintains data base of employees using Occupational
Disability leave;
May enter data directly into third party database;
Researches errors and corrects data;
Reaches and resolves employee problems relating to
Worker’s Compensation claims; and
Performs other duties as required.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Good
knowledge of Microsoft Word, Excel and Power Point;
Knowledge
of Maryland Worker’s Compensation process and procedures;
Experience
in customer service;
Ability
to treat information and records confidentially;
Familiarity
with Maryland State laws relating to Worker’s Compensation;
Must
have a minimum of two (2) years of Human Resources or insurance related
experience;
Must
be able to multi-task and quickly analyze issues, shift priorities, and cope
with ambiguity in a fast paced environment; and
Must
speak, write, and read English fluently, and be able to interact positively
with all levels of staff and broad base of customers.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
High school graduate required; Associates Degree
preferred. Must have successfully completed classes or
coursework resulting in Proficiency in Microsoft Office Suite (Excel,
PowerPoint, Work, Outlook, etc.), report generating software, and be skilled in
using the internet for work related research.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.