POSITION: Systems Support Specialist
ORGANIZATION / LOCATION: Division of Information Technology
REPORTS TO: Director, Information Technology
REVISION / REVIEW DATE:
JOB CODE:66
UNION: ASASP_III
CLASSIFICATION:
GRADE: 24
POSITION SUMMARY:Under the direction of the Director of Information Technology, the Systems Support Specialist performs complex multi-platform hardware and software installations and introductory training for administrative-based work stations and networks. An employee in this class performs complex multi-platform installations and INTERNET, as well as performing problem analysis specifying and executing corrective measures. Employees in this class are given generalized instruction on assignments and are expected to bring a project to conclusion with minimal supervision. Technical assistance to customers, other Programmer/Analysts and Computer Operators will be required. Assignments are evaluated for adherence to specifications and standards and for effective utilization of resources.
DUTIES AND RESPONSIBILITIES Schedule
and implement maintenance of existing administrative workstation and server installations
and upgrading to new equipment and software, connectivity to multi-platform
system and Internet; Develop
and document Help Desk problem resolution procedures and validate hardware and
software problems reported by users; Monitor, evaluate,
provide admin support for web content and back-up systems and other systems as
assigned; Assure the technical
performance of equipment and software maintenance is complete; Perform
critical problem resolution providing rapid response capability; and Perform
related duties as required.
QUALIFICATIONS Considerable
knowledge of multi-platform environments, communications, hardware and
software; Considerable
professional experience working on OS Systems, Windows, Red Hat servers and
PCs, WAN and LAN technical expertise essential; Successful
customer service and technical call skills; Ability
to maintain effective and professional writing and oral communications skills;
and Ability
to maintain effective working relationships with all levels of management, professional,
technical and clerical staff.
EDUCATION and/or EXPERIENCE REQUIREMENTS: Bachelor’s degree in computer science or related field preferred; considerable experience in analysis and resolution of multi-platform computer problems and specialized or technical training courses in related field required; “A+ Certification” by professional institution; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
CERTIFICATION REQUIREMENTS: A+ Certification from a professional institution.
SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibilities.
PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.
WORKING ENVIRONMENT: Normal
ADDITIONAL INFORMATION: None.
Prince George’s County Public Schools • www.pgcps.org • 14201 School Lane, Upper Marlboro, MD 20772