PGCPS Home / Employees Service Center
  • Employees Service Center

    Employees Service Center

    The Employee Services Center is a centralized single point of contact and resource for employees, retirees, former employees, and stakeholders who have inquiries regarding their employment needs or need assistance with accessing employment related information.

    The core commitment of the Employee Services Center is to provide customer service that is respectful, responsive, and reliable.

    How can employees access the Employee Services Center?

    • Call 301.780.2191 (Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.) 
    • The Employee Services Center is located at
      14201 School Lane, Upper Marlboro, Maryland (Room 124)
      Hours of operation is from Monday through Friday between 8:00 a.m. and 5:00 p.m.
    • Email

    When contacting the Employee Services Center, most inquiries can be answered immediately; however, if an inquiry requires further investigation, a representative will obtain a timely and accurate response within 48 hours. 

    To further support employees who do not have access to a computer or need assistance accessing benefits and employee information online, the center is equipped with computers and trained staff to help facilitate assistance with Online New Employee Orientation (O-NEO), Oracle Employee Self-Service, Benefits Enrollment, Direct Deposit, iRecruitment, ERO, Google Docs, Moodle, Aesop, Maryland Educator Information System (EIS), etc.

    Visit the Employee Assistance Program site for free confidential counseling and consulting services,